Frequently asked questions

Find clear answers about our treatments, pricing, and process, all in one place to make your journey easier.

What pharmacies do we source from?

How soon will I notice the results?

Many users report better sleep and recovery within the first two weeks; fat loss, muscle toning and skin/joint improvements may become noticeable over several months.

What’s included in the price?

Each purchase covers your consultation, medication, supplies and shipping—no subscription and no hidden fees.

Are there side effects with NAD+ or B12?

Most people tolerate them well. Some may experience mild flushing or soreness at the injection site.

Can I combine NAD+ and B12?

Yes, many patients use both. Your provider can guide you on the best plan for your needs.

How soon will I feel results with NAD+?

Many patients report improved energy and focus within the first weeks, though results vary.

Do I need lab work for anti-aging treatments?

In most cases lab work is not required, but your provider may request it based on your history.

How do I use the NAD+ kit?

Your kit includes clear instructions and supplies. Message your provider if you have any questions.

What does Vitamin B12 help with?

B12 supports energy, mood, and nerve health, especially if you are low. Your provider will confirm if it fits your plan.

How do I take the treatments?

NAD+ comes as an injection kit or nasal spray, while B12 is offered in easy-to-use injection kits. Clear instructions are always included.

What does B₁₂ do?

Vitamin B₁₂ helps convert food into energy, supports nerve function and is necessary for making healthy red blood cells.

Who is eligible for NAD+ or B12?

Adults who want support for energy, focus, or recovery may qualify after a provider review.

How much does Vitamin B12 cost?

Vitamin B12 is $120 for 1 month or $300 for 3 months.

How much does NAD+ cost?

The NAD+ injection kit is $180 for 4 weeks and the NAD+ nasal spray is $200 for 4 weeks.

Do I have to change my diet?

Healthy habits support results. Your provider can share simple tips on meals, hydration, and activity.

What anti-aging options are available?

We offer NAD+ therapies and Vitamin B12 injections to support energy, focus, and recovery.

What if I stop weight loss treatment?

Your provider can guide you on what to expect and help with a plan to maintain results safely.

Can I exercise on these treatments?

Light to moderate exercise is usually fine, and many patients find it helpful. Ask your provider for guidance.

Do I need lab work for GLP-1 therapy?

Some cases may need recent labs. Your provider will let you know if anything is required.

Can I switch medications later?

Yes, your provider can help you switch between Semaglutide and Tirzepatide if appropriate for your progress.

How is dosing adjusted?

Providers use a titration plan and adjust based on your progress and tolerance.

Where do I inject the medication?

Your kit includes instructions for subcutaneous use in approved areas such as the abdomen or thigh.

What if I miss a dose?

Check the medication guide and message your provider for the best next step for your schedule.

Is the injection painful?

Most people find the injection quick and tolerable with a small needle and clear instructions.

What if I feel nauseous?

Eat smaller meals, avoid heavy foods, stay hydrated, and follow your dosing plan. Message your provider if symptoms persist.

Are there side effects with Semaglutide or Tirzepatide?

Possible side effects can include nausea, stomach upset, or reduced appetite. Your provider will review risks and how to manage them.

What results can I expect with GLP-1s?

Results vary. Many patients report steady weight loss when they follow the plan and healthy habits.

Who is eligible for GLP-1 therapy?

Adults who meet clinical criteria for GLP-1 therapy can be approved after a provider review of your health history.

How much does Tirzepatide cost?

The Tirzepatide Starter is $349 for the first 4 weeks, and Tirzepatide Ongoing is $399 per month.

How much does Semaglutide cost?

The Semaglutide Starter is $299 for the first 4 weeks, and Semaglutide Ongoing is $349 per month.

What treatments do you offer for weight loss?

We offer GLP-1 options including Semaglutide and Tirzepatide with clear starter and ongoing plans.

Can I drink alcohol while on treatment?

Moderation is best. Some people feel side effects more with alcohol. Ask your provider about your case.

What if I hit a plateau?

Plateaus are common. Your provider can adjust dosing or suggest lifestyle tweaks to help you move forward.

Will I get reminders for dosing?

You can enable reminders in the portal and use your phone calendar to stay on schedule.

Do you offer phone support?

Yes, you can reach support through the portal and by email. We aim to reply quickly on business days.

How fast can I start?

Many patients complete intake and receive approval in a short time, then shipping follows quickly with tracking.

Can I see all costs before I pay?

Yes, you will see a clear total before checkout, and there are no hidden fees.

What if I have allergies or food sensitivities?

List them in your intake. Your provider will review and select safe options for you.

Are compounded medications used?

Some medications may be compounded within pharmacy guidelines. Your provider will explain your options.

Can my primary care doctor be involved?

Yes, you can share your plan with your primary care doctor. We can provide a summary on request.

Do I need a referral?

No referral is needed. You can start with a simple intake and a licensed provider will review your case.

Is there an age requirement?

You must be an adult. Your provider will confirm eligibility during intake.

Can I use these treatments if pregnant or breastfeeding?

No, these treatments are not recommended during pregnancy or breastfeeding. Please speak with your provider.

What if I stop treatment?

Talk to your provider about a plan. They can guide you on what to expect and how to maintain progress.

What happens if my package is lost or damaged?

Contact support with your order number. We will work with the pharmacy and carrier to resolve it.

Can I cancel or pause my plan?

Yes, since there is no subscription, you can choose when to reorder. Message support if you need help.

How do refills work?

We send reminders when you are due. You can reorder after provider review if you remain eligible.

Do you offer support between visits?

Yes, you can message your care team through the portal for questions and dose guidance.

What payment methods do you accept?

We accept major cards and many HSA or FSA cards. Payment is processed at checkout.

Can I message my provider any time?

You can send a message in the portal at any time. Replies are handled during business hours.

Is the packaging discreet?

Yes, orders ship in plain packaging with no product names on the outside.

Do you treat patients outside the U.S.?

At this time we serve U.S. patients only.

Can I travel with my medication?

Yes, keep it in the original packaging and follow storage rules. Use a cool pack if needed.

What is your refund policy?

For safety reasons, medications cannot be returned or reused. If there is a shipping issue, contact support for help.

What is HealthHub?

HealthHub is an online clinic that connects you with licensed providers and ships your treatment from our own pharmacy. You get clear pricing and ongoing support.

Can I use HSA or FSA?

Many patients use HSA or FSA cards. Check your plan for details.

How long does shipping take?

After your provider approves your plan, most orders ship within 1 to 3 business days and include tracking.

Do you accept insurance?

We do not bill insurance. Our prices are set to be simple and competitive, and you pay at checkout.

Is HealthHub HIPAA compliant?

We use HIPAA-ready vendors and secure workflows so your health data stays protected.

Is my information private?

Yes, we follow strict privacy standards and use secure systems to protect your data.

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